Info@vietexquisitetravel.com +84 389 895 768 HH Linh Dam, Hoang Mai, Ha Noi
Booking Conditions
1. Booking Confirmation
- All reservations must be sent in writing to our email addresses or through our official website.
- All reservation inquiries will be processed and responded to within 24 hours. If for any reason we are unable to fulfill your requests, we will let you know.
 
Reservations will be made once you have agreed to the offered tailor-made itinerary, quotation, and service details. Based on the final tour itinerary that you and our operation team agreed upon, Viet Exquisite Travel's reservation process will begin.
 
Your travel consultant will send a PROFORMA INVOICE and BOOKING CONFIRMATION to the email address you specified when the reservation is booked. Viet Exquisite Travel must receive payment for a 30% (thirty percent) deposit of the tour's entire cost within five days of the invoice's issuance date.
 
In the event that hotels, flights, or other arrangements become unavailable, we will suggest equivalent replacements. To maintain tour availability during the busiest travel season, our company reserves the right to book the alternative options directly and notify the customer beforehand.
 
2. Payment Policy
Payment can be made by wire transfer (bank transfer), Western Union, Online Onepay payment gateway (highly recommended for small amount of money) and cash (USD). Except cash payment, a service charge (by your bank) or processing charge may apply.
 
A detailed payment instruction will be sent to you via email by your travel consultant. Payment will be required to pay as following:
  • 1st Deposit: 30% of the total sum of your tour is required to be paid within 5 days of the invoice's issuance date.
  • 2nd Deposit: 50% of the total sum of your tour is required to be paid 45 days prior to your departure date
  • Balance: 20% of the total sum of your tour is required to be paid 15 days prior to your departure date
 
Bank Surcharge: Charges for bank transfers, Online Onepay processing fees, and other monetary transfer or processing fees may apply and will be stated clearly on the invoice after the payment type is chosen.
Currency: Tours are quoted in US Dollars. End payment must be made in US Dollars. Client will be charged any applicable conversion fees.
 
Payment methods
 
a. Payment by bank transfer
  • Bank Address:         
  • Account name:
  • Bank accounts: USD: 
  • Swift code:       
* All International transaction bank fees must be paid by the payer
 
b. Payment by credit card or debit card
 
Online Onepay payment gateway (highly recommended for small amount of money)
 
We connect with the OnePay Payment Gateway (www.onepay.vn) to accept Online Payment by most major debit and credit Cards. Represents MasterCard to provide online payment solution to the enterprises in Vietnam, OnePAY payment portal meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB. Your card information will be processed by advanced security system and not stored at our database (merchant).
 
Just click to the link and follow instructions as below to pay online by credit cards we will need your billing address, telephone number, full name as in your passport to create the invoice.
 
Note*:
  • Additional charge of 3.2% for Visa, MasterCard and 4.2% for American Express, Commercial Card is applied by this payment method.
  • Booker must be the card owner. We would require you to provide us copied of your Passport and credit card.
In order to create a secured payment link, please kindly send us some information of your card as below (Note: if the following information are not filled, the payment link could not be created).
  • Card holder name:
  • Billing address:
  • Telephone number:
  • Type of card:
  •  Scan of your card (Your important card number can be hidden):
c. Payment by Third party (Western Union)
 
Upon request the payment can be made by a third party. The payer will have to fill in the authorization form and an approval letter for confirmation of the payment. Both documents have the be signed by the payer.
 
3. Alterations of the itnerary
It is understandable that clients may decide to alter their itineraries. After a reservation has been made, alterations to the itinerary will be considered on a case-by-case basis. We retain the right to apply extra fees and/or give reductions in accordance with the requested amendments, the time of submission, and any additional relevant variables.
 
4. Cancellation & Refund Policy
In the event of a cancellation, Viet Exquisite Travel understands that you, the clients, reserve the right to cancel the confirmed services. It is still essential for us to preserve our natural relationship with you, though. As consequently, we are expected to be able to minimize the expenses brought on by the cancelation. In the worst situation, you may be charged cancellation fees by the suppliers of services, such as the hotels or flights that were part of the itinerary.
 
Following confirmation and payment, 10% of the total cost is applied per person for the administrative fee in addition to any additional fees levied by hotels, airlines, and other Viet Exquisite Travel contractors. Emailing your travel adviser or info@vietexquisitetravel.com with your cancellation request is necessary to start the cancellation process. Cancellation refunds are calculated from the date we receive your written cancellation.
 
Cancellation Policy
  •  Between 65 and 45 days before departure: 20% of total tour cost
  •  Between 44 and 35 days before departure: 30% of total tour cost
  •  Between 34 and 15 days before departure: 50% of total tour cost
  •  Between 14 and 7 days before departure: 80% of total tour cost
  • 7 days or less before departure or no show: 100% of total tour cost
Inevitable cancellation charges: airplane tickets, cruise ship tickets, train tickets, and other pre-paid fees that have already been filed will be added to the foregoing charges. Upon request, scanned copies of the receipts will be sent.
 
Notes: Cancellations of Mekong Cruises and Halong Bay Cruises are different basing on the cruise company’s policy, date of booking and price. Kindly get exactly cancellation from our travel consultants when you make a booking with us.
Info@vietexquisitetravel.com +84 389 895 768 HH Linh Dam, Hoang Mai, Ha Noi
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